{"count":33,"next_page":"https://support.woofz.com/api/v2/help_center/en-us/articles.json?page=2&per_page=30","page":1,"page_count":2,"per_page":30,"previous_page":null,"articles":[{"id":23521122832028,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/23521122832028.json","html_url":"https://support.woofz.com/hc/en-us/articles/23521122832028-Common-Payment-Errors","author_id":17319939123612,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-3,"vote_count":3,"upvote_count":0,"downvote_count":3,"section_id":22298953811484,"created_at":"2025-11-11T08:13:02Z","updated_at":"2026-09-09T07:44:55Z","name":"Common Payment Errors","title":"Common Payment Errors","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-11T13:45:40Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

Sometimes, payments may not go through successfully when using your card. This can happen for several reasons — for example, issues with your bank, your card details, or a temporary system error.

Don’t worry — most payment issues are easy to fix. Below you’ll find a list of the most common  payment errors, what they mean, and how you can resolve them to complete your purchase successfully.

Stripe errors

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Error CodeWhat it meansHow to fix
card_declinedBank declined the transaction for security or policy reasons.Try another card or contact your bank.
insufficient_fundsNot enough funds on the card.Add funds or use another card.
expired_cardThe card has expired.Use a new or updated card.
incorrect_cvcSecurity code (CVC) doesn’t match.Double-check the CVC on the back of your card.
incorrect_numberCard number is invalid or entered incorrectly.Verify and re-enter the correct card number.
do_not_honorBank blocked the transaction.Contact your bank.
transaction_not_allowedCard not permitted for this type of transaction.Try a different card that supports online/international payments, or contact your bank.
fraudulentPayment declined due to suspected fraud.Use a different card or contact your bank.
invalid_pinPIN entered is incorrect or invalid.Re-enter the correct PIN or contact your bank.
invalid_accountThe card or bank account is invalid.Use a different payment method or verify your account with the bank.
invalid_amountPayment amount is invalid or exceeds allowed limits.Verify the payment amount and try again.
card_velocity_exceededCard used too frequently in a short period.Wait and try again later or use a different card.
currency_not_supportedCard doesn’t support the transaction currency.Use a card that supports this currency or choose a different payment method.
try_again_laterTemporary bank or processor issue.Wait and try again.

 

PayPal errors

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Error CodeWhat it meansHow to fix
ORDER_NOT_APPROVEDOrder not approved yet.Complete checkout and approve in PayPal.
PAYMENT_DENIEDPayment declined.Try another card/PayPal account or contact your bank.
INSTRUMENT_DECLINEDCard or payment method declined.Use a different card/funding source.
CARD_EXPIREDCard expired (includes referenced card).Use new or updated card.
CURRENCY_NOT_SUPPORTEDCurrency not supported.Use supported currency or different payment method.
AMOUNT_MISMATCHTotal does not match items + taxes + shipping.Verify totals and try again.
TRANSACTION_LIMIT_EXCEEDEDPayment exceeds limits.Try smaller amount or contact bank/PayPal.
PAYER_CANNOT_PAYCannot pay for this transaction.Use different payment method or verify account.
TRANSACTION_REFUSEDTransaction refused.Try different payment method.
REDIRECT_PAYERPayer needs alternate funding.Follow redirect and select a different payment method.
INTERNAL_SERVER_ERRORInternal server error.Try again later or Contact PayPal support.\n
NOT_AUTHORIZEDAuthorization failed.Contact PayPal support.
PERMISSION_DENIEDNo permission for this resource.Contact PayPal support.
AUTHENTICATION_FAILUREAuthentication failed.Contact PayPal support.

 

If you see a decline or error not listed here, or your payment still doesn’t go through:

📧 Contact Support: support@woofz.com

"},{"id":23351267467932,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/23351267467932.json","html_url":"https://support.woofz.com/hc/en-us/articles/23351267467932-What-currency-will-I-pay-in","author_id":17319939123612,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":22298953811484,"created_at":"2025-11-03T10:18:49Z","updated_at":"2026-03-23T08:08:46Z","name":"What currency will I pay in?","title":"What currency will I pay in?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-23T08:08:45Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

To make things consistent, our subscription prices are shown in US dollars (USD). If your card or account uses a different currency, there’s no need to worry — your bank will automatically handle the conversion for you.

The final amount in your local currency will depend on the exchange rate your bank uses on the day you join us. Since every bank has its own way of doing things, they might also add a conversion fee. If you’d like to know the exact details, your bank or payment provider will be able to give you the most accurate details for your account.

"},{"id":23351147790364,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/23351147790364.json","html_url":"https://support.woofz.com/hc/en-us/articles/23351147790364-How-can-I-pay-for-my-subscription","author_id":17319939123612,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":7,"upvote_count":3,"downvote_count":4,"section_id":22298953811484,"created_at":"2025-11-03T10:16:12Z","updated_at":"2026-10-14T00:13:34Z","name":"How can I pay for my subscription?","title":"How can I pay for my subscription?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-20T14:48:55Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"
\n
\n
\n

To make joining Woofz as smooth as possible, we currently accept Visa, Mastercard, and American Express. Depending on where you are, you might also see PayPal as an option at checkout.

While we aren't able to accept cash or bank transfers at the moment, we’re always looking for ways to improve. If there’s a local payment method that you’d prefer to use, we’d truly love to hear from you!

\n

Your feedback helps us grow, so please feel free to share your thoughts with us at support@woofz.com. We’re always listening and working to make things easier for you and your pup.

\n
\n
\n
 
\n
 
\n
\n
\n
 
\n
 
\n
 
"},{"id":23348233974812,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/23348233974812.json","html_url":"https://support.woofz.com/hc/en-us/articles/23348233974812-Contact-Customer-Service","author_id":17319939123612,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-19,"vote_count":21,"upvote_count":1,"downvote_count":20,"section_id":23348232516892,"created_at":"2025-11-03T08:42:13Z","updated_at":"2026-10-16T12:07:55Z","name":"Contact Customer Service","title":"Contact Customer Service","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-20T14:15:00Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

Need a hand? We’re here for you!

If you have any questions about your account, your subscription, or anything else on your training journey, please don’t hesitate to reach out. Our team is always happy to help you and your pup get the most out of Woofz.

You can find us:

    \n
  1. By clicking the Contact Us button right here in our Help Center.\"Screenshot\n
    2. \n
  2. Or simply drop us a line at support@woofz.com. One of our agents will look into your request and get back to you as quickly as possible.
    3. \n
"},{"id":22391247245340,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/22391247245340.json","html_url":"https://support.woofz.com/hc/en-us/articles/22391247245340-How-much-does-a-subscription-cost","author_id":17319939123612,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-8,"vote_count":12,"upvote_count":2,"downvote_count":10,"section_id":22298953811484,"created_at":"2025-09-17T09:16:08Z","updated_at":"2026-09-16T19:05:55Z","name":"How much does a subscription cost?","title":"How much does a subscription cost?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-23T08:04:11Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

To make sure we’re providing the most relevant experience, our subscription prices can vary depending on where you are and your local currency. To see which plans and special offers are currently available in your region, the best way is to take a quick look at our survey here: https://woofz.academy/.

If you don't see a specific currency listed, the prices are shown in US dollars (USD).

If you have any questions about a charge or run into any trouble with your payment, please don’t hesitate to reach out at support@woofz.com.

"},{"id":16016148037916,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16016148037916.json","html_url":"https://support.woofz.com/hc/en-us/articles/16016148037916-Feature-request-program-for-blind-dogs","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":16015426908188,"created_at":"2024-09-21T18:20:18Z","updated_at":"2026-03-20T15:04:42Z","name":"Feature request: program for blind dogs","title":"Feature request: program for blind dogs","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-20T15:04:42Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

We truly admire the dedication it takes to care for a visually impaired or blind dog. At the moment, we don't have a specialized program tailored specifically for their unique needs, but we know how important such a resource would be.

\nWe’d love to hear from you: 

If such a program is something you’d like to see in Woofz, please reach out to our support team at support@woofz.com. Hearing from devoted owners like you helps us understand where we can focus our efforts next.

"},{"id":16016151905692,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16016151905692.json","html_url":"https://support.woofz.com/hc/en-us/articles/16016151905692-Language-Localization","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-3,"vote_count":9,"upvote_count":3,"downvote_count":6,"section_id":16015426908188,"created_at":"2024-09-21T18:19:50Z","updated_at":"2026-10-16T17:00:05Z","name":"Language & Localization","title":"Language & Localization","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-26T07:54:13Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

We know how much easier it is to train in your own language. If you find that some content isn’t available in your preferred language just yet, please know that our team is heartfully working on new translations every day.

If there’s a language you’d love to see or if you’ve noticed something that needs a little more polish, we’d truly love to hear from you at support@woofz.com.

\"Reminder_calendar_for_training.png\"
"},{"id":16015999400092,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16015999400092.json","html_url":"https://support.woofz.com/hc/en-us/articles/16015999400092-Where-can-I-see-information-about-my-subscription","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-18,"vote_count":32,"upvote_count":7,"downvote_count":25,"section_id":16015442661660,"created_at":"2024-09-21T18:03:19Z","updated_at":"2026-10-09T17:51:52Z","name":"Where can I see information about my subscription?","title":"Where can I see information about my subscription?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-26T07:45:17Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

Depending on how you joined the Woofz family, your subscription details might be in a few different places. To help you find them quickly, it helps to recall where you first entered your payment details.

If you’re not sure — that’s okay. Use the guide below to check all options.

\"Group

 

\nPurchases from our website https://www.woofz.com/:\n

If you entered your payment details on the Woofz website:

App Store purchases:

Google Play purchases:

Still can’t find it? We’ve got your back.

Just contact our support team support@woofz.com, and we’ll help you locate your subscription quickly.

"},{"id":16015995728924,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16015995728924.json","html_url":"https://support.woofz.com/hc/en-us/articles/16015995728924-I-paid-but-didn-t-receive-the-program","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-30,"vote_count":36,"upvote_count":3,"downvote_count":33,"section_id":16015462964636,"created_at":"2024-09-21T18:01:40Z","updated_at":"2026-10-17T15:47:11Z","name":"I paid but didn't receive the program","title":"I paid but didn't receive the program","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-20T13:58:31Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

Almost there! How to find your personal program.

Once you’ve joined us on our website, your custom training plan is waiting for you in the Woofz app. Depending on where you left off, here is how to get started:

Case 1. I paid for the subscription but didn't create an account

Don’t worry, it only takes a minute!

    \n
  1. Check your inbox for an email from us: \"Thanks for joining us here at Woofz!\"\n
    2. \n
  2. Open it and tap the Create account button.
    3. \n
  3. Set your login details on the page that opens.
    4. \n
  4. Now, just download the app and log in with your new account.
    5. \n

Case 2. I created an account but didn't download the app

You're just one step away from training with your pup: 

1. Install Woofz on your iOS or Android device. 

2. Launch the app and log into your account as an existing user. For that, tap Log In on the start screen (not Get Started):

\"image11.png\"

3. Log into your account using the same credentials you used during the registration.  

Can’t remember your password? No problem — you can reset it here: Reset password.

"},{"id":16015838067612,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16015838067612.json","html_url":"https://support.woofz.com/hc/en-us/articles/16015838067612-How-to-access-log-into-my-account-and-paid-plan","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-37,"vote_count":63,"upvote_count":13,"downvote_count":50,"section_id":16015469445148,"created_at":"2024-09-21T17:33:45Z","updated_at":"2026-10-15T15:57:49Z","name":"How to access/log into my account and paid plan?","title":"How to access/log into my account and paid plan?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-20T14:37:25Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

If you’ve already joined us through our website https://www.woofz.com/ and set up your account, you’re just a few taps away from starting your journey. Your personalized program is waiting for you right inside the app.

A few simple steps to get inside:

1. Install Woofz on your iOS or Android device. 

2. Launch the app and log into your account as an existing user. For that, tap Log In on the start screen (not Get Started):

\"image11.png\"

3. Log into your account using the same credentials you used during the registration.  

 

Don’t remember your password? See here: Reset password.

Didn't create an account? See here: I paid but didn't receive the program.
App asks you to pay again? See here: The app still asks to subscribe/pay again.

Purchased via App Store or Google Play? See here: App Store/Play Market purhase.

 

 

Additional resources:

"},{"id":16015729532060,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16015729532060.json","html_url":"https://support.woofz.com/hc/en-us/articles/16015729532060-How-to-download-the-Woofz-app","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":5,"upvote_count":2,"downvote_count":3,"section_id":22300038581276,"created_at":"2024-09-21T17:15:45Z","updated_at":"2026-07-27T22:20:15Z","name":"How to download the Woofz app","title":"How to download the Woofz app","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-20T14:40:59Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

Ready to start training? You can easily download Woofz on your phone or tablet. We’ve made sure the app works beautifully on both iOS and Android, so you and your pup can practice wherever you are:

A quick check for a smooth experience: 

To make sure everything runs perfectly, just double-check that your device is updated to 

If you’re having trouble downloading:

If issues with app download persist, follow the links below to verify the compatibility of your current iOS/Android device and access instructions for updating it:

Training on the big screen?

While Woofz is designed to be your mobile companion, we’re excited to share that you can also access your training content through your computer or mobile browser at app.woofz.com.

"},{"id":16015576722588,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16015576722588.json","html_url":"https://support.woofz.com/hc/en-us/articles/16015576722588-Woofz-overview","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":19,"vote_count":87,"upvote_count":53,"downvote_count":34,"section_id":16015426715804,"created_at":"2024-09-21T16:59:30Z","updated_at":"2026-10-17T06:45:33Z","name":"Woofz overview","title":"Woofz overview","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-07T06:29:49Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

\nExpert training in your pocket 

Woofz is designed by professional cynologists to help you bond with your dog through guided training. From mastering basic commands to managing stress and unwanted behaviors, everything you need is right here.

When you open the app, you’ll find My Plan. This is a step-by-step roadmap tailored to your dog’s age and your specific goals. 

Note: You can't move on to the next step until you have completed the previous one.

\"image.jpeg\"

Explore tab

This is your go-to library for every situation, where you can find a wide range of categories tailored to different needs, behaviors, and training objectives. 

Wellness Tab 

Your hub for keeping your dog healthy and happy every day. Here you can track daily goals, log hydration and nutrition, monitor enrichment and activities, and check in on mental health. 

\"Screenshot

Care tab

Here you will find useful resources on dog hygiene, relaxation tips, and soothing sounds.

\"2025-08-25

Chat tab

Here you can get help anytime. You have two options:

Woofz Chat Assistant
This is your automated helper, giving instant answers to common questions.

Dog Experts 
Subscribe to sessions with our certified dog trainers to get personalized guidance. You can chat live with a trainer whenever you need support.

\"2025-08-25

 

"},{"id":18465298983964,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/18465298983964.json","html_url":"https://support.woofz.com/hc/en-us/articles/18465298983964-How-to-pause-my-Woofz-subscription","author_id":15928331035420,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":-3,"vote_count":5,"upvote_count":1,"downvote_count":4,"section_id":16015442661660,"created_at":"2025-02-12T14:10:02Z","updated_at":"2026-09-21T19:07:50Z","name":"How to pause my Woofz subscription","title":"How to pause my Woofz subscription","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-26T07:29:26Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

If you’re going on vacation or just need some time off, you can pause your web subscription for one month. This keeps your progress safe while you're away.

What happens when you pause:

How to pause your web subscription:

    \n
  1. Open your Woofz Web Profile. 
    2. \n
  2. Log into your account
    3. \n
  3. Tap Cancel Subscription:\n
    4. \n
\"Screenshot

 5. Pass the quiz to pause the subscription:

\"Screenshot

6. Done! Your subscription is paused.

Good to know:

How to resume my Woofz subscription?

Need to come back early? 

If you're ready to resume before the month is up, just reach out to us at support@woofz.com, and we’ll get you back on track!

"},{"id":16015964857756,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16015964857756.json","html_url":"https://support.woofz.com/hc/en-us/articles/16015964857756-Multiple-payments-in-my-bank-statement","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":-7,"vote_count":7,"upvote_count":0,"downvote_count":7,"section_id":22298953811484,"created_at":"2024-09-21T17:59:39Z","updated_at":"2026-10-02T13:48:30Z","name":"Multiple payments in my bank statement","title":"Multiple payments in my bank statement","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-20T13:03:47Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

Sometimes your bank statement shows a few \"Woofz\" lines at once, but don't worry — there’s usually a simple reason behind it. It could be a quick $0.50 validation to check your card (which we refund instantly!), or a failed attempt that your bank will clear in a few days.

Also, if you’ve picked up one of our extra PDF guides or a specialized program to level up your training, those will show up as separate treats for your pup. 

You can also view the full breakdown of your journey and purchases in your Woofz Web Profile. 

"},{"id":16015777135388,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16015777135388.json","html_url":"https://support.woofz.com/hc/en-us/articles/16015777135388-Typo-in-the-login-email","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":-1,"vote_count":3,"upvote_count":1,"downvote_count":2,"section_id":16015462964636,"created_at":"2024-09-21T17:21:00Z","updated_at":"2026-03-23T07:26:17Z","name":"Typo in the login email","title":"Typo in the login email","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-23T07:26:17Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

If you created an account with a typo in the login email, you can still access Woofz by using the faulty email address (provided you know where the typo is).

We know using a faulty email isn't the most convenient way to stay connected. If you’d like to correct the typo and update your account to the right address, please reach out to our support team at support@woofz.com. We’ll be happy to help you get everything polished and perfect for you and your pup.

"},{"id":16015651183644,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16015651183644.json","html_url":"https://support.woofz.com/hc/en-us/articles/16015651183644-Reset-password","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":-7,"vote_count":19,"upvote_count":6,"downvote_count":13,"section_id":16015469445148,"created_at":"2024-09-21T17:01:55Z","updated_at":"2026-09-18T10:38:50Z","name":"Reset password","title":"Reset password","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-23T07:18:41Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

If you’ve forgotten your password, don’t worry — getting back into your account is quick and simple. This guide will walk you through the steps if you originally signed up using your email address.

A Quick Note: If you created your account using Apple ID or Google, you’ll need to manage your password directly through those platforms, as Woofz doesn't store those credentials.

How to reset your password:

1. Launch Woofz and open the Login screen.

2. Tap Forgot password button:

\"mceclip0.png\"

3. Enter the login email and tap Send:

\"Screenshot

4. You'll receive an email with a link to reset the password.

\nCan't find the email? 

If it hasn’t arrived within a few minutes, it might be hiding in your Spam or Promotions folder.

"},{"id":16015824185116,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16015824185116.json","html_url":"https://support.woofz.com/hc/en-us/articles/16015824185116-How-to-delete-my-account","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":-2,"vote_count":8,"upvote_count":3,"downvote_count":5,"section_id":16015469445148,"created_at":"2024-09-21T17:24:16Z","updated_at":"2026-09-11T16:39:34Z","name":"How to delete my account?","title":"How to delete my account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-23T07:35:26Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

Important! We’re truly sorry to see you go! Before you move on, please keep in mind that deleting the app or your Woofz account does not automatically cancel your subscription. To avoid future charges, it’s essential to cancel your subscription first through our cancellation guide.

\nImportant note on your progress: 

Deleting your account is permanent. This means all your training data, points, and progress will be lost and cannot be restored.

How to delete your Woofz account:

\"2025-09-12

"},{"id":16015776391964,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16015776391964.json","html_url":"https://support.woofz.com/hc/en-us/articles/16015776391964-How-to-cancel-my-Woofz-subscription-unsubscribe","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":-37,"vote_count":45,"upvote_count":4,"downvote_count":41,"section_id":16015442661660,"created_at":"2024-09-21T17:20:16Z","updated_at":"2026-10-15T15:51:26Z","name":"How to cancel my Woofz subscription/unsubscribe?","title":"How to cancel my Woofz subscription/unsubscribe?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-26T07:51:10Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"
\"Content_leaving

We’ll be sad to see you go, but we want to make the process as simple as possible. Depending on how you joined us, here is how you can manage your plan.

First, check if you have a Web subscription: 

 To cancel your web Woofz subscription:

    \n
  1. Open your Woofz Web Profile. 
    2. \n
  2. Log in to your account
    3. \n
  3. Tap Cancel Subscription:\n
    4. \n
\"Screenshot

5. Pass the quiz to cancel the subscription.

 

Cancel a Woofz Subscription via App Store

Follow the official Apple guide here:

https://support.apple.com/en-us/118428 

 

Cancel a Woofz Subscription via Google Play

Follow the official Google guide here:

https://support.google.com/googleplay/answer/7018481?hl=EN 

"},{"id":27870177312156,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/27870177312156.json","html_url":"https://support.woofz.com/hc/en-us/articles/27870177312156-How-to-Redeem-Your-Promo-Code","author_id":17319939123612,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":16015469445148,"created_at":"2026-06-02T07:38:45Z","updated_at":"2026-09-16T17:52:17Z","name":"How to Redeem Your Promo Code","title":"How to Redeem Your Promo Code","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-02T07:38:50Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

If you’ve received a promo code from our team, you are just a few quick steps away from applying it to your account.

The redemption process depends on whether you are using an iOS or Android device. Please find the instructions for your device below.

How to Use Your Promo Code on iOS 

Apple handles all promo codes directly through the App Store system. Here is how to redeem yours:

    \n

  1. Copy the promo code you received.

    2. \n

  2. Open the App Store app on your device.

    3. \n

  3. Tap your profile picture in the top-right corner of the screen.

    4. \n

  4. Tap Redeem Gift Card or Code.

    5. \n

  5. Tap Enter Code Manually, paste your code into the field, and tap Redeem in the top right corner.

    6. \n

  6. Open the Woofz app, and your promo code benefits will be applied.

    7. \n
\"How

How to Use Your Promo Code on Android

If you are using an Android device, you can easily redeem your code through the Google Play Store:

    \n

  1. Copy your code: Highlight and copy the promo code you received.

    2. \n

  2. Open Google Play: Open the Google Play Store app on your phone.

    3. \n

  3. Open the Menu: Tap your profile icon in the top-right corner.

    4. \n

  4. Go to Payments: Tap Payments & subscriptions, and then select Redeem code.

    5. \n

  5. Paste and Confirm: Paste your code into the field and tap Redeem.

    6. \n

  6. All set! 

    7. \n

Need Help?

If your code isn't working or you run into any issues along the way, please don't hesitate to reach out at support@woofz.com. 

"},{"id":16016054877980,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16016054877980.json","html_url":"https://support.woofz.com/hc/en-us/articles/16016054877980-Error-message-Account-with-this-email-already-exists","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-4,"vote_count":6,"upvote_count":1,"downvote_count":5,"section_id":16015462964636,"created_at":"2024-09-21T18:06:34Z","updated_at":"2026-10-11T12:55:07Z","name":"Error message \"Account with this email already exists\"","title":"Error message \"Account with this email already exists\"","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-20T14:57:31Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

If you're seeing the \"Account with this email already exists\" error message,it usually just means you’re already part of the Woofz family! Since your email is already in our system, you don't need to create a new profile — you can simply log in to get started:

\"image11.png\"

 

💡 If you’ve recently picked up a second subscription (perhaps for another pup) and are trying to link it to the same email as your first one, you’ll see this error too. To keep everything organized and ensure both plans work perfectly, please use a different email address for your new subscription.

Still having trouble?

Please reach out to our support team at support@woofz.com. We’ll be happy to take a look and help you get everything sorted out.

"},{"id":16015923269148,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16015923269148.json","html_url":"https://support.woofz.com/hc/en-us/articles/16015923269148-Why-was-I-charged-automatically-if-I-didn-t-authorize-It","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-16,"vote_count":22,"upvote_count":3,"downvote_count":19,"section_id":16015442661660,"created_at":"2024-09-21T17:50:31Z","updated_at":"2026-09-16T09:40:39Z","name":"Why was I charged automatically if I didn’t authorize It?","title":"Why was I charged automatically if I didn’t authorize It?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-25T14:09:09Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

To keep your training journey with your pup going without any interruptions, Woofz subscriptions are set to renew automatically. We want to be as transparent as possible about how this works, so we share these renewal details with you right on the subscription page before you join. 

You’re always in control of your plan and can manage or turn off your renewal whenever you like in you Web Profile. 

If you ever have questions or need a hand, our support team support@woofz.com is always here for you.

"},{"id":16015764548252,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16015764548252.json","html_url":"https://support.woofz.com/hc/en-us/articles/16015764548252-Charged-for-a-canceled-subscription","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-25,"vote_count":25,"upvote_count":0,"downvote_count":25,"section_id":22298953811484,"created_at":"2024-09-21T17:28:44Z","updated_at":"2026-10-16T19:28:14Z","name":"Charged for a canceled subscription","title":"Charged for a canceled subscription","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-20T13:41:22Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

Still seeing a charge after canceling? 

Technically, we can’t charge for a plan once it’s been canceled. If you’re still seeing a charge, it’s usually due to one of the following scenarios. Let’s look into it together:

The cancellation didn’t go through

Double-check that your plan is officially inactive. Depending on how you joined, you can verify your status here:

The timing of the cancellation

Charges are often initiated shortly before the renewal time. If a plan is canceled after the billing process has already started, the final charge may still go through. 

For example:

"},{"id":16016117711388,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16016117711388.json","html_url":"https://support.woofz.com/hc/en-us/articles/16016117711388-I-have-a-Premium-plan-but-the-app-still-asks-to-subscribe-pay-again","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":-10,"vote_count":16,"upvote_count":3,"downvote_count":13,"section_id":16015462964636,"created_at":"2024-09-21T18:10:00Z","updated_at":"2026-10-10T10:56:36Z","name":"I have a Premium plan but the app still asks to subscribe/pay again","title":"I have a Premium plan but the app still asks to subscribe/pay again","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-23T08:01:11Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

Note: This article refers to purchases made directly through our website, https://www.woofz.com/. If you subscribed from the App Store or Google Play Market, this guide will help you restore your access.

Don’t worry — your progress and access are safe! If you’ve joined us through our website but the app isn't showing your Premium status yet, it’s usually one of two things:

Here’s how to get back to your training in just a few steps:

1. Tap the small \"x\" button on the subscription screen to close it:

\"image5.png\"

2. Choose to login to an existing account: 

\"image6.png\"

3. Enter the credentials you used during the registration, and you're all set:

\"image7.png\"

"},{"id":16015906327964,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16015906327964.json","html_url":"https://support.woofz.com/hc/en-us/articles/16015906327964-Request-a-refund-for-my-subscription","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":-8,"vote_count":8,"upvote_count":0,"downvote_count":8,"section_id":22298953811484,"created_at":"2024-09-21T17:39:53Z","updated_at":"2026-09-16T13:55:52Z","name":"Request a refund for my subscription","title":"Request a refund for my subscription","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-20T13:45:53Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

Looking for a refund?

We understand that plans can change. Since your refund is handled differently depending on where you subscribed, here is a quick guide to help you out.

App Store & Google Play purchases 

If you joined through the app, your subscription is managed directly by Apple or Google. To request a refund, you’ll need to contact them through the account you used for the purchase:

Apple Users: Follow Apple’s official refund steps.

Android Users: Request your refund directly through Google Play Support.

Purchases made on the website (woofz.com)

If you subscribed directly through our website, we’re here to help you personally. Every situation is unique, so please contact our support team at support@woofz.com to share your details. We’ll review your case individually and get back to you with a solution as soon as possible. 

 

"},{"id":16015875640988,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16015875640988.json","html_url":"https://support.woofz.com/hc/en-us/articles/16015875640988-Using-the-app-on-multiple-devices","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":4,"vote_count":8,"upvote_count":6,"downvote_count":2,"section_id":16015469445148,"created_at":"2024-09-21T17:38:21Z","updated_at":"2026-07-19T17:48:36Z","name":"Using the app on multiple devices","title":"Using the app on multiple devices","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-20T13:50:12Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

Here is how to keep your Premium access active across your devices.

Switching between iOS and Android

Since Apple and Google have their own separate systems, subscriptions usually stay within their own \"family\" (iOS to iOS, or Android to Android). If you’re switching from one to the other, a new subscription would be needed for the new platform.

For iOS purchases

If your Woofz subscription is associated with your Apple ID account and you'd like to use it on a different iOS device, do the following:

    \n
  1. Ensure you use the same Apple ID account for which the purchase was made.
    2. \n
  2. Press the Restore button on the subscription screen: 
    3. \n

\"image

For Android purchases

If your Woofz subscription is associated with your Google account and you'd like to use it on a different Android device, do the following:

    \n
  1. \nOpen Google Play Market and download Woofz, making sure you use the same Google account for which the purchase was made.\n
    2. \n
  2. Launch Woofz and Log in to your account within the app.
    3. \n

\nFor purchases done directly on https://www.woofz.com/\n

Good news — your account is extra flexible! You can log in and train on any device, whether it’s an iPhone, an iPad, or an Android phone:

    \n
  1. Download Woofz to a new device: iOS or Android. \n
    2. \n
  2. Launch the app.
    3. \n
  3. Tap Log in >> Log In again on the next screen.
    4. \n
  4. Log in to your account details and you’re all set to continue your journey!
    5. \n
"},{"id":16015740078876,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16015740078876.json","html_url":"https://support.woofz.com/hc/en-us/articles/16015740078876-App-not-working-crashes-black-screen-won-t-load","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":-3,"vote_count":3,"upvote_count":0,"downvote_count":3,"section_id":22300038581276,"created_at":"2024-09-21T17:17:58Z","updated_at":"2026-10-15T15:27:57Z","name":"App not working (crashes, black screen, won’t load)","title":"App not working (crashes, black screen, won’t load)","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-26T07:38:03Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

Whether you’re seeing a blank screen, a video that just won’t load, or the app isn’t responding quite as it should, we’ve got a few simple steps to try:

    \n
  1. Make sure you’re using the most recent app version; outdated versions may contain bugs we have already fixed. Open the app page in the App Store /Google Play Market and check for available updates.
    2. \n
  2. Check that your device is compatible with the app. Minimum requirements are:\n
    3. \n
  3. Check your internet connection: switch from Wi-Fi to a mobile network, and vice versa.
    4. \n
  4. \nRe-install the app.\n
    5. \n
\"No

\nStill not quite right? 

If you’ve tried these steps and things still aren't working perfectly, please reach out to us at support@woofz.com. We want to make sure you have the best experience possible, and we’ll be happy to help you find a solution.

"},{"id":16015630013084,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16015630013084.json","html_url":"https://support.woofz.com/hc/en-us/articles/16015630013084-Family-sharing","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":-2,"vote_count":4,"upvote_count":1,"downvote_count":3,"section_id":16015426715804,"created_at":"2024-09-21T17:04:32Z","updated_at":"2026-08-09T13:00:15Z","name":"Family sharing","title":"Family sharing","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-20T15:02:28Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

Training is always more fun when the whole family is involved. With our family sharing feature, everyone can stay on the same page, track progress, and take care of your pup together across multiple accounts.

A few things to know before you start:

How to set up your family group:

1. As the group Admin, you can generate a special code directly in your account:

\"IMG_3644.jpg\"\"IMG_3645.jpg\"

 

2. Then send the code to the family members (through email, Whatsapp, or Airdrop).

3. The invited person has 12 hours to accept the invitation. The countdown starts the moment the Admin generates the code, not when it is sent.

4. The invited person then installs Woofz on iOS or Android and enters the code on the start screen:

\"image.png\"

5. Once they do so, the Premium content gets unlocked, and all the dog's progress is shared across accounts.

Note: Once the Admin's subscription expires, the Premium content of the invited family members will be locked.

 

If there's no place to enter the code on the first screen, please follow these instructions:

\"IMG_3644.jpg\"\"IMG_3645.jpg\"\"IMG_3647.jpg\"

 

"},{"id":23351016203548,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/23351016203548.json","html_url":"https://support.woofz.com/hc/en-us/articles/23351016203548-How-to-unsubscribe-from-Mailing-List","author_id":17319939123612,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":16015469445148,"created_at":"2025-11-03T10:10:03Z","updated_at":"2026-06-02T07:39:21Z","name":"How to unsubscribe from Mailing List","title":"How to unsubscribe from Mailing List","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-20T14:34:53Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

Our newsletters are designed to be a helpful companion on your journey, filled with the latest updates, expert tips, and special offers to support you and your pup. However, we completely understand if your inbox needs a more breathing room.

If you’d like to take a break from our emails:

    \n
  1. Open the most recent email you received from us.
    2. \n
  2. Scroll to the bottom of the message and look for the text “Unsubscribe”\n
    3. \n
  3. \n

    Click the link provided next to this text.

    \n

    \n
    4. \n

You’ll see a confirmation screen letting you know that your email address has been removed from our mailing list. Remember, you’re always welcome back if you ever want to stay in the loop again!

\"2025-11-03

 

"},{"id":16016139902492,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16016139902492.json","html_url":"https://support.woofz.com/hc/en-us/articles/16016139902492-Adding-multiple-dogs-in-the-account","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":3,"vote_count":5,"upvote_count":4,"downvote_count":1,"section_id":16015426715804,"created_at":"2024-09-21T18:17:21Z","updated_at":"2026-10-12T18:33:37Z","name":"Adding multiple dogs in the account","title":"Adding multiple dogs in the account","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-20T13:17:14Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

Great news — you can add up to 5 dogs to your Woofz account! Here is how to add them:

1. Tap on the small drop down arrow near the dog's name:

\"2025-08-25

2. Start a separate training journey with each of your furry friends:

\"image2.png\"

"},{"id":16016108958364,"url":"https://woofznove8.zendesk.com/api/v2/help_center/en-us/articles/16016108958364.json","html_url":"https://support.woofz.com/hc/en-us/articles/16016108958364-App-doesn-t-recognize-my-App-Store-Play-Market-purchase","author_id":15928331035420,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":-4,"vote_count":6,"upvote_count":1,"downvote_count":5,"section_id":16015462964636,"created_at":"2024-09-21T18:11:22Z","updated_at":"2026-09-27T04:41:18Z","name":"App doesn't recognize my App Store/Play Market purchase","title":"App doesn't recognize my App Store/Play Market purchase","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-20T14:02:47Z","user_segment_id":null,"permission_group_id":16014843745564,"content_tag_ids":[],"label_names":[],"body":"

Note: This article refers to subscriptions made through the App Store/Google Play Market. 

If the app isn’t recognizing your Premium status yet, don't worry—your purchase is safe. Usually, it’s just a small sync issue or a different account being used.

First, a quick double-check:

If everything looks good there, here is how to restore your access:

For App Store purchases

Make sure you use the same Apple ID, for which the purchase was made, and press the Restore button on the subscription screen:​

\"image

 

For Google Play purchases

    \n
  1. Check you're logged into the Google account, for which the Woofz subscription is listed.
    2. \n
  2. \nRe-install Woofz from the same Google Play account.
    3. \n

Usually, the Premium purchase is recognized automatically when the app is installed from the correct Google Pay account. 

"}],"sort_by":"position","sort_order":"asc"}